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		<id>http://wiki.mstech.com.br/index.php?action=history&amp;feed=atom&amp;title=SLA</id>
		<title>SLA - Histórico de revisão</title>
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		<updated>2026-05-08T02:35:32Z</updated>
		<subtitle>Histórico de revisões para esta página neste wiki</subtitle>
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	<entry>
		<id>http://wiki.mstech.com.br/index.php?title=SLA&amp;diff=4875&amp;oldid=prev</id>
		<title>Daniele.vincenzi em 12h13min de 22 de junho de 2017</title>
		<link rel="alternate" type="text/html" href="http://wiki.mstech.com.br/index.php?title=SLA&amp;diff=4875&amp;oldid=prev"/>
				<updated>2017-06-22T12:13:35Z</updated>
		
		<summary type="html">&lt;p&gt;&lt;/p&gt;
&lt;table class='diff diff-contentalign-left'&gt;
				&lt;col class='diff-marker' /&gt;
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				&lt;tr style='vertical-align: top;' lang='pt-BR'&gt;
				&lt;td colspan='2' style=&quot;background-color: white; color:black; text-align: center;&quot;&gt;← Edição anterior&lt;/td&gt;
				&lt;td colspan='2' style=&quot;background-color: white; color:black; text-align: center;&quot;&gt;Edição das 12h13min de 22 de junho de 2017&lt;/td&gt;
				&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l1&quot; &gt;Linha 1:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Linha 1:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;−&lt;/td&gt;&lt;td style=&quot;color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&amp;#160;&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;teste&lt;/ins&gt;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{| class=&amp;quot;wikitable&amp;quot;&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;{| class=&amp;quot;wikitable&amp;quot;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|-&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|-&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l44&quot; &gt;Linha 44:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Linha 44:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;! &amp;#160;&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;! &amp;#160;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|-&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|-&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td colspan=&quot;2&quot;&gt;&amp;#160;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;ins style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;teste2&lt;/ins&gt;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;/table&gt;</summary>
		<author><name>Daniele.vincenzi</name></author>	</entry>

	<entry>
		<id>http://wiki.mstech.com.br/index.php?title=SLA&amp;diff=4765&amp;oldid=prev</id>
		<title>Daniele.vincenzi: Criou página com ' {| class=&quot;wikitable&quot; |- ! Tipo ! Descrição !!! SLA ! |- !  !  ! Alta ! Média ! Baixa |- | Nível 1 - Service Desk | Filas: Nivel 1 - Service Desk E-mail e Nivel 1 - Servic...'</title>
		<link rel="alternate" type="text/html" href="http://wiki.mstech.com.br/index.php?title=SLA&amp;diff=4765&amp;oldid=prev"/>
				<updated>2017-06-12T11:57:37Z</updated>
		
		<summary type="html">&lt;p&gt;Criou página com &amp;#039; {| class=&amp;quot;wikitable&amp;quot; |- ! Tipo ! Descrição !!! SLA ! |- !  !  ! Alta ! Média ! Baixa |- | Nível 1 - Service Desk | Filas: Nivel 1 - Service Desk E-mail e Nivel 1 - Servic...&amp;#039;&lt;/p&gt;
&lt;p&gt;&lt;b&gt;Página nova&lt;/b&gt;&lt;/p&gt;&lt;div&gt;&lt;br /&gt;
{| class=&amp;quot;wikitable&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
! Tipo&lt;br /&gt;
! Descrição&lt;br /&gt;
!!! SLA&lt;br /&gt;
!&lt;br /&gt;
|-&lt;br /&gt;
! &lt;br /&gt;
! &lt;br /&gt;
! Alta&lt;br /&gt;
! Média&lt;br /&gt;
! Baixa&lt;br /&gt;
|-&lt;br /&gt;
| Nível 1 - Service Desk&lt;br /&gt;
| Filas: Nivel 1 - Service Desk E-mail e Nivel 1 - Service Desk&lt;br /&gt;
| 2&lt;br /&gt;
| 4&lt;br /&gt;
| 8&lt;br /&gt;
|-&lt;br /&gt;
| Nível 1 - Adesão&lt;br /&gt;
| Filas: Nivel 1 - Adesão&lt;br /&gt;
| 24&lt;br /&gt;
| 48&lt;br /&gt;
| 72&lt;br /&gt;
|-&lt;br /&gt;
| Nível 2&lt;br /&gt;
| Filas: Nivel 2 e Nível 2 - Plus&lt;br /&gt;
| 8&lt;br /&gt;
| 24&lt;br /&gt;
| 48&lt;br /&gt;
|-&lt;br /&gt;
| Nível 3&lt;br /&gt;
| Filas: Nível 3&lt;br /&gt;
| 48&lt;br /&gt;
| 96&lt;br /&gt;
| 192&lt;br /&gt;
|-&lt;br /&gt;
|-&lt;br /&gt;
! SLA&lt;br /&gt;
! % de atendimento feitos no prazo&lt;br /&gt;
! &lt;br /&gt;
! 90%&lt;br /&gt;
! &lt;br /&gt;
|-&lt;/div&gt;</summary>
		<author><name>Daniele.vincenzi</name></author>	</entry>

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